Features:
Vaseline Lip Therapy Original Lip Balm Tin is a go-to for soft and moisturized lips, with a lightweight formula that melts onto lips for a comfortable feel. This iconic product comes in packaging designed for easy portability, allowing you to hydrate your lips while on the move. An everyday essential, it helps in maintaining lips' natural beauty and readiness against environmental elements. With pure Vaseline Jelly as its core ingredient, it draws on a legacy of care and protection. It's a practical solution for keeping lips protected and well-cared for in any weather, providing a layer of moisture to help guard against dryness.
Shipping Rates and Estimated Delivery Times
Orders are processed within 3 business days following payment clearance. We have a daily cutoff time at 2 PM Eastern Standard Time (EST) from Monday to Friday. Orders received after this time will be processed on the next business day. Orders placed on weekends or holidays will also be processed the following business day. Delivery times vary depending on the destination, the size and weight of the package, and the chosen shipping method.
Delivery time is estimated at 4-8 days (Mon-Fri).
Shipping Locations:
We currently offer shipping within Canada only.
Shipping Fees:
Tracking Your Order:
A tracking number will be provided upon shipment. Use this number on the carrier's website to follow your order's journey.
Address Accuracy:
Customers must provide accurate shipping information. We are not responsible for lost packages due to incorrect information. Returned packages will be re-shipped at the customer's expense.
Return Policy:
For information on returns, please read our Return Policy.
Shipping Updates:
You'll receive consistent updates about your order, such as confirmation, shipping, and delivery notifications.
Shipping Partners:
Our shipping is carried out through the following carriers:
Contact Us:
For any questions or concerns, please contact us:
Business Name: Ella Direct
Address: 2625C Weston Rd, North York, ON M9N 3V9, Canada
Phone Number: +1 548-918-0457
Email: info@elladirect.com
Business Hours: Monday to Friday, 10 AM to 7 PM EST
Thank You:
We at Ella Direct are dedicated to a smooth shipping process. Thank you for trusting us with your purchases.
At Ella Direct, your satisfaction is our top priority. We offer a transparent and straightforward return and refund process to ensure a seamless shopping experience.
If you receive a damaged or defective item, please contact us immediately at info@elladirect.com. We will arrange a replacement or refund and cover all associated shipping costs.
Refunds will be processed within 10 business days of receiving and inspecting the returned item. We will notify you via email once your return has been processed and the refund has been issued to your original payment method.
If you request a return after 30 days from delivery, we may offer a partial refund or exchange depending on the circumstances.
Please ensure that the item you are returning is repackaged with all the items that were included when you received it.
For any questions regarding our Return and Refund Policy, please contact us at:
Our dedicated team at Ella Direct is available to assist you Monday to Friday, from 10 AM to 7 PM EST, ensuring that your returns process is as smooth as possible.
This policy is subject to change at any time. Please review it frequently to stay informed of any updates.
This policy is available in English. Please contact us if you require assistance in another language, consistent with the languages used on our website to cater to all our customers.
Business Name: Ella Direct
Address: 2625C Weston Rd, North York, ON M9N 3V9, Canada
Phone Number: +1 548-918-0457
Email: info@elladirect.com
During checkout on our website, you can choose from the following secure payment methods:
If you have any questions, please contact our customer service at info@elladirect.com.
Business Display Name: Ella Direct
Registered Office Address: 7 Copeland St #1033, East York, ON M4G 3E7, Canada.
Email: info@elladirect.com
Phone: +1 548-918-0457
Business Hours: Monday to Friday, 8:30 AM to 6 PM EST
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