Shipping Policy

Shipping Rates and Estimated Delivery Times

Orders are processed within 3 business days following payment clearance. We have a daily cutoff time at 2 PM Eastern Standard Time (EST) from Monday to Friday. Orders received after this time will be processed on the next business day. Orders placed on weekends or holidays will also be processed the following business day. Delivery times vary depending on the destination, the size and weight of the package, and the chosen shipping method.

Delivery time is estimated at 4-8 days (Mon-Fri).

Shipping Locations:

We currently offer shipping within Canada only.

Shipping Fees:

• Canada: Orders over $45 CAD qualify for free shipping. A $13.99 CAD shipping fee applies to orders under $45 CAD.

Tracking Your Order:

A tracking number will be provided upon shipment. Use this number on the carrier's website to follow your order's journey.

Address Accuracy:

Customers must provide accurate shipping information. We are not responsible for lost packages due to incorrect information. Returned packages will be re-shipped at the customer's expense.

Return Policy:

For information on returns, please read our Return Policy.

Shipping Updates:

You'll receive consistent updates about your order, such as confirmation, shipping, and delivery notifications.

Shipping Partners:

Our shipping is carried out through the following carriers:

• Canada Post
• Purolator
• UPS
• FedEx
• DHL Express
• Canpar Express

Contact Us:

For any questions or concerns, please contact us:

Business Name: Ella Direct
Address: 7 Copeland St #1033, East York, ON M4G 3E7, Canada.
Phone Number: +1 548-918-0457

Email: info@elladirect.com

Business Hours: Monday to Friday, 8:30 AM to 6 PM EST

Thank You:

We at Ella Direct are dedicated to a smooth shipping process. Thank you for trusting us with your purchases.