Return  Policy

At Ella Direct, your satisfaction is our top priority. We offer a transparent and straightforward return and refund process to ensure a seamless shopping experience. 

Return Window and Conditions

• General Returns: Customers can return products within 30 days of the delivery date. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at info@elladirect.com. We will arrange a replacement or refund and cover all associated shipping costs.

Return Process

1. Contact Us: To initiate a return, please contact us at info@elladirect.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
2. Shipping: You will be provided with a return shipping label or instructions for return shipping, depending on the nature of the return. 
3. Receiving Your Return: Upon receiving and inspecting the condition of your returned item, we will process your refund. Please allow at least 10 business days from the receipt of your item to process your return.

Refunds

Refunds will be processed within 10 business days of receiving and inspecting the returned item. We will notify you via email once your return has been processed and the refund has been issued to your original payment method.

Exceptions

If you request a return after 30 days from delivery, we may offer a partial refund or exchange depending on the circumstances.

Customer Requirements

Please ensure that the item you are returning is repackaged with all the items that were included when you received it.

Contact Information

For any questions regarding our Return and Refund Policy, please contact us at:

• Email: info@elladirect.com
• Phone: +1 548-918-0457
• Address for Returns: 7 Copeland St #1033, East York, ON M4G 3E7, Canada.

Our dedicated team at Ella Direct is available to assist you Monday to Friday, from 8:30 AM to 6:00 PM EST, ensuring that your returns process is as smooth as possible.

Policy Updates

This policy is subject to change at any time. Please review it frequently to stay informed of any updates.

Language Availability

This policy is available in English. Please contact us if you require assistance in another language, consistent with the languages used on our website to cater to all our customers.

Business Name: Ella Direct

Business Address: 7 Copeland St #1033, East York, ON M4G 3E7, Canada.

Phone Number: +1 548-918-0457

Email: info@elladirect.com