FAQ - Shipping and Tracking

  • What if my package is delayed?

    Delays can occur due to unforeseen circumstances such as weather conditions or logistical delays. Please use the tracking feature on our website to get real-time updates, or contact our customer service for further information.

  • How do I change my delivery address?

    If your order hasn't been shipped yet, contact us as soon as possible, and we will do our best to change the delivery address. Once an order is in transit, changes to the delivery address cannot be made.

  • How can I track my order?

    Track your order using the tracking number provided in your shipping confirmation email. Enter this number on our tracking page to view the current status of your shipment.

  • What should I do if my package shows as delivered but I haven’t received it?

    First, check around your delivery area and with neighbors. If the package is still missing, please contact our customer support immediately for assistance.

  • Can I expedite shipping after my order has been placed?

    Shipping speed cannot be changed once your order is placed and processing has begun. Please ensure you select the correct shipping option during checkout to meet your delivery needs.

Customer Support

If you have any questions or need assistance with shipping or tracking, our customer support team is here to help.

Contact Information:

  • Business Name: Ella Direct
  • Business Address: 1033-7 Copeland St, East York, ON M4G 3E7, Canada
  • Phone Number: +1 548-918-0457
  • Email: info@elladirect.com

Additional Information

For more details on our policies, please visit the following links: