Shipping Rates and Estimated Delivery Times

Orders are processed within 3 business days following payment clearance. We have a daily cutoff time at 2 PM Eastern Standard Time (EST) from Monday to Friday. Orders received after this time will be processed on the next business day. Orders placed on weekends or holidays will also be processed the following business day. Delivery times vary depending on the destination, the size and weight of the package, and the chosen shipping method.

Delivery time is estimated at 4-8 days (Mon-Fri).

Shipping Locations:

We currently offer shipping within Canada only.

Shipping Fees:

• Canada: Orders over $45 CAD qualify for free shipping. A $13.99 CAD shipping fee applies to orders under $45 CAD.

Tracking Your Order:

A tracking number will be provided upon shipment. Use this number on the carrier's website to follow your order's journey.

Address Accuracy:

Customers must provide accurate shipping information. We are not responsible for lost packages due to incorrect information. Returned packages will be re-shipped at the customer's expense.

Return Policy:

For information on returns, please read our Return Policy.

Shipping Updates:

You'll receive consistent updates about your order, such as confirmation, shipping, and delivery notifications.

Shipping Partners:

Our shipping is carried out through the following carriers:

• Canada Post
• Purolator
• UPS
• FedEx
• DHL Express
• Canpar Express

Contact Us:

For any questions or concerns, please contact us:

Business Name: Ella Direct
Address: 2625C Weston Rd, North York, ON M9N 3V9, Canada
Phone Number: +1 548-918-0457

Email: info@elladirect.com

Business Hours: Monday to Friday, 10 AM to 7 PM EST

Thank You:

We at Ella Direct are dedicated to a smooth shipping process. Thank you for trusting us with your purchases.

Return  Policy

At Ella Direct, your satisfaction is our top priority. We offer a transparent and straightforward return and refund process to ensure a seamless shopping experience. 

Return Window and Conditions

• General Returns: Customers can return products within 30 days of the delivery date. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at info@elladirect.com. We will arrange a replacement or refund and cover all associated shipping costs.

Return Process

1. Contact Us: To initiate a return, please contact us at info@elladirect.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
2. Shipping: You will be provided with a return shipping label or instructions for return shipping, depending on the nature of the return. 
3. Receiving Your Return: Upon receiving and inspecting the condition of your returned item, we will process your refund. Please allow at least 10 business days from the receipt of your item to process your return.

Refunds

Refunds will be processed within 10 business days of receiving and inspecting the returned item. We will notify you via email once your return has been processed and the refund has been issued to your original payment method.

Exceptions

If you request a return after 30 days from delivery, we may offer a partial refund or exchange depending on the circumstances.

Customer Requirements

Please ensure that the item you are returning is repackaged with all the items that were included when you received it.

Contact Information

For any questions regarding our Return and Refund Policy, please contact us at:

• Email: info@elladirect.com
• Phone: +1 548-918-0457
• Address for Returns: 2625C Weston Rd, North York, ON M9N 3V9, Canada

Our dedicated team at Ella Direct is available to assist you Monday to Friday, from 10 AM to 7 PM EST, ensuring that your returns process is as smooth as possible.

Policy Updates

This policy is subject to change at any time. Please review it frequently to stay informed of any updates.

Language Availability

This policy is available in English. Please contact us if you require assistance in another language, consistent with the languages used on our website to cater to all our customers.

Business Name: Ella Direct

Address: 2625C Weston Rd, North York, ON M9N 3V9, Canada

Phone Number: +1 548-918-0457

Email: info@elladirect.com